| Pre-Sales:
Domain Related Questions |
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Q:
If I register my domain through Your-Site, do I own the
domain? Can I transfer it at will?
A: Although Your-Site registers the domain on your behalf,
you own the domain. Upon request, we can provide you with
a password for a web site that will enable you to transfer
the domain or make any modifications necessary.
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Q:
If I wish to register a second domain for an account,
what does it cost me?
A: Additional domains start at $14.99
a year, with a minimum of one year's payment in advance.
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Q:
How long does it take until my domain is registered and
live on the Internet.
A: We register your domain as soon
as we receive payment for the registration. If you are
paying via creditcard, and
your card is sucesfully charged then we
register it right away. If you are paying via check or
money order, we wait until we receive them in the mail
before registering your domain. The domain is typically
live within 24 hours.
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Q:
I need a .co.uk or other TLD domain registered. Can you
register this for me? Can you host this type of domain?
A: We can only register .com, .net,
.org, .info, .biz, .us , .mobi and .co domains. We do support hosting
domains from any other TLD; however, you must register
them yourselves and pay the appropriate NIC directly.
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Q:
Do you offer hosting of mobile websites?
A: Yes, we offer the "goMobi" service.
We have a full explination of this service here.
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Q:
I am currently hosted with XYZ.COM and would like to switch
hosting to Your-Site. How do I do this?
A: Simply complete our order form.
We will setup your account and send you the information
needed to update your DNS.
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Q: How do I transfer my domain hosting to Your-Site?
A: This depends on the Domain Registrar you are using.
Network solutions allows you to make changes right on
their web site. Others have similar methods. You will
need to contact your registrar for assistance. You'll
need our name server information.
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Q:
How do I transfer my domain hosting away from Your-Site?
A: If we registered your domain name, you can go
here and login with
the username and password we assigned you and change the
DNS servers to use your new host. If we did not register
your domain name then you will need to contact the registrar
that you used to register the domain name for assistance
in updating the DNS. You will also need to let us know
you wish to cancel your hosting with us by submitting
a cancellation request form.
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Q:
Will my site be down for any period of time if I transfer
to Your-Site? Will I lose mail?
A: Your existing web site and mail
service will not be affected provided your account is
setup with us first and you've moved your web files to
your new account. When the InterNIC updates the root servers
pointing your domain to our servers, all new visitors
will come to your new site and so will your mail. Some
visitors who have cached your old IP address will continue
to visit and send mail to your old site for one to two
days after the transfer. Be sure to check your old mailbox
during this time and you won't lose any mail.
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Q:
Can I transfer my domain name registration from my current
registrar to you to take advantage of your low cost
yearly renewal rates?
A: We can do this for a 1 time
$14.99 fee. The transfer fee includes a year of registration.
There are a few steps that need to be done at the current
registrar:
1)
Make sure the domain's status is 'unlocked'
2)
Make sure 'whois privacy' is disabled
3)
Make sure the domain is not expired or set to expire
in the next 7 days
4)
Request an 'Auth Code' so you can validate the transfer
5)
Have access to the admin contact email address
Once
the above have been done, email support@your-site.com
and ask us to start the 'registrar transfer'. Due to
the work involved with registrar transfers, the transfer
fee is non-refundable if the transfer fails at no fault
of ours. We can re-submit the failed request 1 additional
time free.
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Q:
Is there any cost associated with transferring my domain
hosting to Your-Site?
A: No, there isn't. You simply need
to update your domain record to point to our name servers,
which can be done free of charge with most domain registrars.
We can assist you with this transfer.
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Q:
How do I move the contents of my web site from another
provider to Your-Site's servers?
A: There are several ways. One way
is to use Expression Web to import your existing web site and
then publish it to your new server. Another is to use
a tool like Dreamweaver to import a web site and then
publish. The prefered method is FTP.
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| Pre-Sales:
Ordering Service |
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Q:
Your main page says your hosting packages are as low as $2/mo.,
but in the pricing matrix, I see $5/mo. What gives?
A: The $2/mo. rate is valid only
if you pay biennially. Our biennial
cost on starter web hosting is $48, which works out to
$2/mo.
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Q:
How long does it take to get an account setup at Your-Site?
A: When you submit your order, your
creditcard will be attempted to be billed. If succesful,
your account will be active within a business hour. Orders placed
after standard business hours will be setup during the
next business day.
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Q:
I am transferring from another host. I need time to setup
my web site on Your-Site's servers before I transfer my
domain. Is this OK, or does the domain have to be transferred
immediately?
A: You can take all the time you
need because you will be the one transferring the domain.
As a web host, we don't have any special authority to
modify your domain. All registrars will require your permission
in order to transfer the domain.
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Q:
I am switching hosting from another provider to Your-Site.
Who will transfer my domain?
A: You will. See above.
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Q:
Is it safe to give you my credit card on-line?
A: Yes, it is. When you use our
secure order form, the connection between your web browser
and our computer is encrypted so you can safely transmit
your credit card details to us.
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Q:
I don't have a credit card. Can I get my account setup
today and be billed so I can pay via check?
A: While we can accept orders from
people who prefer to pay by check, we are unable to setup
your order until we receive payment for it. This is due
to the high number of fraud orders that used to be placed
when we did setup check paying customers and offer 30
days for payment. Simply fill out the normal order
form and select "Check Billing. Print out a copy
of your order and mail it in with your check. Our mailing
address can be found here. Checks
need to drawn from an account that is in US funds.
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Q:
I live halfway around the world and would like to pay
by check. How can I do this?
A: Paying us by check from another
country is easy. Simply go to your bank and request a
check made out in US dollars that is drawn from a US bank.
There will be a small fee for this transaction. Some banks
will even mail the check for you.
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Q:
I noticed you have a 30 day money back guarantee. If I
cancel my account within 30 days, am I entitled to a FULL
refund including setup fees?
A: If you cancel your account within
30 days, you'll receive a full refund of all fees, except
domain registration fees, since you get to keep your domain
and move it elsewhere.
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Q:
I have a Windows machine and you have UNIX servers. Can
I still use your service?
A: Of course. In fact, many of the
machines you interact with on a daily basis (web servers,
e-mail servers, IRC servers, etc.) are run off of UNIX
machines. You will have no problem publishing your site
or sending/reading e-mail.
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| Pre-Sales:
Service Related Questions |
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Q:
I like the ability to specify what options I want on my
web site. Can I add options at a later date?
A: You can upgrade your plan at
anytime.
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Q:
Do you offer any website building tools?
A: Yes, we currently offer Drupal, Wordpress, CMS MadeSimple and a template based website editor all installable from within your cpanel on all hosting packages except Jumpstart.
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Q:
Can I send outbound mail through your servers?
A: Yes, you can. We do have anti-spam
protection that mandates you use SMTP Authentication to
send email. We also have strict anti-spam policies as
well as limits to how many emails you can send per day,
which is currently 1440.
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Q:
If I need support, how can I contact you and during what
hours?
A: At Your-Site, we offer real telephone
support in addition to e-mail support . Our current phone
support hours are M-F 9am-5pm EST. Email is answered during
off-hours, but we can not guarantee as fast a response
time as if it were received during normal business hours.
For support info, go here
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Q:
Your prices are very low. Some low priced web hosting
companies insert banner advertisements on their clients'
web pages to help make ends meet. Do you do anything of
the sort?
A: No! I'm surprised people ask
us this. We're a real, professional hosting service. We
certainly do not.
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Q:
What sort of backbone connection do you have?
A: A long haul OC-192 national backbone
that links together all major U.S. cities, is Layer 3
protected, utilizes IP-over-DWDM technology and operates
at 80 Gbps (scalable to 15x that amount) making it the
largest network of its kind in the industry. This backbone
extends directly into our collocation center via an OC-48
connection which connects to our network..
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Q:
Do you offer NT based hosting?
A: Due to the unreliability, poor
RFC compliance and watered-down networking protocols of
Windows NT, we do not offer NT based hosting. However,
we do offer FrontPage support.
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Q:
Can I telnet to my UNIX shell to make changes and schedule
programs to run at certain times?
A: Currently we only allow SSH access to users on the
Professional Plan that meet our criteria. Due to security
reasons, there is
a list of requirements that must be met in order to be
granted access.
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Q:
Can I use telnet access to run IRC bouncers or bots?
A: I'm sorry, you may not. Our shell access is for interactive
access only and for tasks specifically related to your
web site.
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Q:
What is this "5 gigs" data transfer that you
offer with the starter account and is it enough for me?
A: Our monthly transfer allocation only applies to the
data you send over HTTP requests (visitors downloading
your web pages over the web). 5 Gigs is more than enough for
most of our users.
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Q:
Does FTP and E-mail count towards my allotted monthly
transfer?
A: No, you can publish your site
and interactively send/receive e-mail without worrying
about bandwidth.
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Q:
Your pricing lists a monthly, quarterly, yearly and biennial
fee. Is this offering me a choice of which billing plan
I want or do I pay $5 every month, $12 once every 3 months, $39 each year and $48 every two years for
a total of $101? (Short answer: it's a choice of billing
frequency, you get to pick one).
A: The different prices we give
offer you a choice. You only pay one!
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Q:
Do you offer catchall e-mail forwarding so I can get mail
at addresses at my domain that I don't specifically predefine.
A: We have offered this in the past,
but due to problem with spam and virus infected emails,
we no longer offer this. You can create email accounts
or aliases for just about any address you want.
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Q:
Do I get my own IP address with my hosting account?
A: When we began hosting in 1996,
we offered an IP address with each account. This was because
many of the browsers did not support the so called "host
header" or "name only" way of doing this.
Today, 99% or more of the browsers on the Internet support
this method, so we no longer offer dedicated IP addresses.
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Q:
Do you offer audio or video streaming?
A: Yes, we do. There are several ways to
implement these, most involve third party software such as JW Player that you would have to download, install and configure yourself. If you don't mind ads on your videos, uploading videos to YouTube.com then embeding them on your webpage is far easier.
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Q:
How can I upload/publish my web site to your server?
A: You can use a variety of methods.
One is simple FTP using a client such as Filezilla. Another
is to use Expression Web. Yet another is Dreamweaver, which
we use (when we're not using vi :-). Which ever tool
you choose to use, make sure that is supports 'passive
mode' and that it is enabled otherwise you will not be
able to publish your files.
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Q: Do you offer Unlimited Bandwidth or disk space?
A: Unfortunately, we do not.
Bandwidth
and disk space are commodities. Just like any other commodity, there
is a cost or a value associated with it. Since it costs
us for bandwidth and storage hardware, we must pass that cost to you. There
is always a limit to any feature promoted as 'Unlimited'. We prefer to be upfront about limits rather than offering 'Unlimited' with a hidden limit.
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Q:
Can I have more than one domain pointing to a web site,
for example domain.com, domain.net and domain.org?
A: Yes. This is called "Domain
Aliasing". Aside from the inexpensive $14.99/yr. domain
registration fees, it's free. If you are transfering an
already registered domain to us that you would like aliased,
we charge a one time $10 setup fee.
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Q:
Can I have these subdomains point to different content,
pages or subdirectories on the same web site?
A: Yes, you can have subdomains
point to a different folder and it requires a sub-account.
The cost for this is a 1 time $5 fee.
We currently do not support the pointing of different
domains to different subfolders of just 1 website.
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